Refund and Returns Policy of Oramavel

Effective Date: January 6, 2025

At Oramavel, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward 30-day return and refund policy. Please review the details below to understand the conditions and steps for returning an item or requesting a refund.

1. Eligibility for Returns

We want you to be fully satisfied with your purchase. You may return most items within 30 days of receiving your order for a full refund or an exchange.

To be eligible for a return, the item must meet the following conditions:

  • Condition: The product must be in new, unused condition, and in its original packaging. All original tags, accessories, and manuals should be included.
  • Non-returnable items: Certain items are non-returnable, including:
    • Personalized or customized items
    • Clearance or final sale items
    • Gift cards
    • Opened or used toys (due to health and safety regulations)

2. Return Process

To initiate a return, please follow these simple steps:

  1. Visit Our Returns Page: Go to the Returns & Exchanges page on our website and fill out the return form with your order details.
  2. Return Authorization: After you submit the form, you will receive a Return Authorization (RA) number and instructions on how to return your item(s).
  3. Return Shipping: You will need to return the product to the address provided. Please pack the item securely and include the RA number. Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Processing Time: Once we receive the returned item, we will inspect it to ensure it meets the conditions for a return. We will then process your refund or exchange.

3. Refunds

  • Refund Process: After receiving and inspecting your return, we will issue a refund to the original payment method used at checkout.
  • Timeframe: Refunds will be processed within 7 business days of receiving the returned product. Depending on your bank or payment provider, it may take an additional 5-7 business days for the refund to appear in your account.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to a defective product, an error on our part, or damage during transit.
  • Partial Refunds: If an item is returned in a condition that does not meet the eligibility criteria (e.g., missing parts or used), we may issue a partial refund or decline the return request.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same process as a return. Once your return is processed, you can place a new order for the exchange product.

5. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact our customer service team at [email protected] or call us at (706) 453-7592 as soon as possible.

  • Defective Items: We will offer a full refund or send a replacement for defective items at no additional cost.
  • Damaged Items: If an item is damaged during shipping, please notify us within 7 days of receiving your order and provide pictures of the damage. We will issue a refund or replace the damaged item at no additional cost.

6. Late Returns

We understand that sometimes you may need extra time to return an item. However, returns made after 30 days from the delivery date will not be accepted.

7. Refund Exceptions

  • Personalized or Custom Orders: Items that have been customized or personalized with a name, message, or other customization cannot be returned or refunded, except if the item is defective or damaged.
  • Final Sale Items: Any items marked as “final sale” or “non-returnable” are not eligible for returns or refunds.

8. How to Contact Us

If you have any questions about our Refund and Returns Policy or need further assistance, our customer support team is here to help. You can contact us by:

9. Terms and Conditions

By making a purchase with Oramavel, you agree to our Terms and Conditions. These terms govern your rights and obligations when purchasing from our store and applying our Refund and Returns Policy.